Etkili Yönetim, Zirvede Liderlik
Potansiyeli Performansa Dönüştürün! Takım Liderliği / Süpervisörlük Kontak Merkezlerinin en kritik pozisyonudur. Çağrı merkezinde bu pozisyonda çalışan yöneticiler pek çok zorlu durumla yüzleşecektir. Ortaya koyacakları Yönetim ve Liderlik Becerileri sadece bir iş ünvanı olmanın ötesinde perspektif, yetkinlik ve sonuç elde etmeye yönelik bir tarz geliştirmekle ilişkilidir. Çünkü yönetim ve liderlik, insanlar aracılığı ile sonuçlara ulaşma becerilerini içerir. Takım Lideri bir
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